v       Understanding Business & Customer requirements

v       Network Designing & Implementation

v       Network Growth Planning

v       Network Consolidation/ Integration

v       New services technical planning & rollout

 

 

 

v       New feature validation & implementation

v       Network resource optimization

v       Partner Network Integration

v       Complex Customer solutioning

v       Vendor/Partner Assessments & collaboration

v       Project management

 

 

 

 

v       Lab evaluations of products, services & solutions

v       Operations Escalation Support

v       Team Management

v       Mentoring & Coaching

v       Resource Management

v       Design Documentation

v       Network Auditing

 

 

 

Technologies/Protocols              MPLS, LDP, RSVP Traffic Engineering, TCP, UDP, IPv4, IPv6, BGP, OSPF, IS-IS, PPP, HDLC, Frame Relay, ATM, MSTP, RSTP, QOS in IP/MPLS & Layer 2 networks,  HSRP, SNMP, AAA, Tacacs, Radius, IP SLA, DHCP, IPSec, VoIP, H.323, SIP, NAT, CEF, BFD, CoPP, IGMP, PIM, MSDP, QinQ, TE-FRR, PBR, GR, NSF, NTP,  NNIs- Option A,B,C, AB.

 

Systems & Tools               Arbor Peakflow, Concord, Monolith, MRTG, Wireshark, IPERF, WANDL, IXIA, Cacti, Reporter, Alcatel SAM

 

Other Related              Knowledge of International Undersea Cable Systems, Transmission Devices & Technologies, Wholesale & Enterprise VoIP technologies, Mobile network technologies, Legal Intercept solutions

 

Soft Skills              Business Acumen, Customer focus, Drive for results, Organizational agility, Building effective teams, Learning on the fly, Comfortable with Ambiguity, Strong communication & presentation skills, Ability to work independently

 

 

 

 

v       Tata Communications America Inc, Herndon, VA                            June 2012 till date

 

Tata Communications is a leading global communications provider. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, and service providers

The Tata Global Network includes world’s largest submarine cable networks, a global MPLS network with pops in over 70 countries, a Tier-1 IP network with connectivity to more than 200 countries and about 1 million square feet of data center and co-location space worldwide. Tata Communications is the #1 International wholesale Voice provider.

Key MPLS based network services include feature rich Layer 3 VPNs, Layer 2 VPNs, VPLS, Internet for Enterprise & Wholesale. The network also provides transport for Enterprise & Wholesale Voice, Mobile signalling, GRX/IPX traffic, Telepresence, CDN, IDC, Cloud & various managed services.

 

As Principal Network Architect / Manager – Enterprise MPLS Service & Solution support -

 

 

Responsibilities:

 

Functional:

·    Developing high level & low level network designs, BoQs, implementation plans & advanced router/switch configuration templates for new network rollouts and existing network evolution & expansion.

·    Raising required orders in tools for new capacity & equipment addition or augmentation of existing resources. Following up with other teams for quick order flow through the workflow system leading to quick implementation.

·    Prepare detailed technical guidelines for new product/service rollouts. Support Service Planning for creation of order to bill process flows, required tools & configuration templates for smooth service delivery & assurance of the new product.

·    Supporting Solution Architects to design complex/non-standard solutions around existing standard products like Layer 3 VPN, Internet Leased line, L2 VPN, IPSec VPN, VPLS, Managed CPE, Telepresence, Voice VPN, IDC, Cloud & other managed services.

·    Capacity & Equipment planning for network upgrades. Review of network resource utilization & traffic analysis using various tools & reports.

o         Resources monitored include backbone & cross connect capacity, backbone & edge ports fill factor, backbone Queues, Memory, CPU, TCAM, etc.

·    Plan for timely license additions & upgrades of NMS/Provisioning systems

·    Planning for network IGP changes for new link & node addition.

·    Monitoring network performance & exceptions using various reports generated TCL tools. Planning for necessary network changes, upgrades & optimization accordingly.

·    Conduct quarterly network audits for verifying network configuration, high availability, resiliency & security. Configuration audit done using TCL developed configuration audit tool.

·    Resolving level 4 escalations from Operations. Support operations in root cause analysis for complex cases and for fast recovery in case of major outages.

·    Supporting service delivery for large & complex customer deliveries by ensuring adequate resources provisioned in the network for these deliveries. Supporting SD to develop new templates/modification of existing templates in ISC & provisioning tool & BMX.

·    Support allied engineering teams such as Voice, Telepresence, IDC, Cloud services to design & implement solutions using IP/MPLS network as transport. Ensure network is capable to meet the strict SLAs for these services. Support Access Engineering to evaluate new last miles options for IP/MPLS services which include traditional wire line & various DSL alternatives along with wireless options like Wimax, Ev-DO & 3G.

·    Vendor co-ordination & performance measurement. Co-ordinate with vendors for tracking equipment delivery, reviewing service levels, understanding vendor technology & product roadmap. Escalation of product related issues within Vendor organization when required. Measure vendor performance on a monthly basis in terms of product quality & support levels.

·    Imparting Service & Product trainings to Sales Engineering, Service Assurance & Delivery teams. Imparting trainings to new hires on TCL network & services.

 

 

Strategic:

·    Work with cross functional teams to prepare the Annual operating plan for forecasting Capex/Opex for the next fiscal year.

·    Set and lead the 12 month service differentiation and leadership roadmap for emerging technology (aligned with the strategic architecture).

·    Identify new technology and network features that will delight customers and differentiate TCL, by working with alliance partners, strategic suppliers, niche suppliers, industry groups, Sales, Product and customers to prototype concepts.

·    Lead strategic assessments of vendor proposals to determine fit between market needs, supplier capabilities and TCL's service roadmap, identifying new service opportunities for TCL.

·    Build relationships with Sales and Account Executives to identify customer requirements and understand customer experience in order to pre-empt requirements for new products.

·    Participate in sales and product planning cycles to understand customer needs and identify opportunities to create solutions that realise productivity gains and profitable growth.

 

 

v       Tata Communications Ltd., Mumbai, India                                          Aug 2006 till Jun 2012

 

 

As Manager - Global IP MPLS Engineering Center (GIMEC)

 

 

Ø     Leading 4 technical resources (Asst. Managers holding Bachelor’s Degree)

 

 

Responsibilities:

 

Functional & Strategic:

·    Same as for above position but with more focus on India network

 

 

Additional Team Management responsibilities:

·    Hiring – Hiring new team members in the capacity of Assistant managers.

·    Resource Management - Effective Delegation and supervision of assigned work to the team members, alignment to company goals and setting of work priorities for success, advise updates and complete projects on time. Working with HR for hiring of new staff as & when required.

·    Structured staff reviews - Review activity progress with team weekly. Participate in fortnightly team reviews & team events.

·    People Development - Provide mentoring and coaching to enable all team members to develop and meet their full potential. Assist in the growth & development of team members by identifying & planning for required trainings & knowledge sharing sessions

·    Performance reviews - Conduct bi-annual progress discussions with each team member. Actively adopt, engage & follow the Gallup Q12 framework and achieve the targeted Q12 Score. Performance review carried out in HRs in-house developed online tool Prism.

·    Internal communication - listening & sharing, encouraging free expression of views, create an empowering climate for team members to excel, sharpen inter-personal effectiveness in engaging & influencing GIMEC team members / peers / internal & external stakeholders

 

Select Achievements:

·    Received five Extra Mile Awards and two Blue Ribbon Awards.

·    Successfully led a team of engineers to plan & deliver many critical projects of which some are listed below

o Alcatel SR router rollout in EMEA

o GVPN POP expansion project

o India Network Deconvergence for IP & MPLS services

o Inter-AS MPLS NNI rollouts with strategic partners

o Voice NGN rollout

o Shadow router network rollout

o 6CoS rollout on the network

o India Core Deconvergence RFQ & rollout

o Strategic Traffic Engineering RSVP rollout in Voice NGN & IP network

o IPX, Telepresence, Enterprise Voice service rollout support

o Core backbone upgrade to 10G

o Mega PoP migrations at Mumbai, Chennai & Delhi

o Arbor Peakflow integration

 

 

 

v       Orange Business Services former Equant (India) Solutions Pvt. Ltd, Gurgaon, India                                                                                                                              Aug 2005 till Aug 2006

 

Orange Business Services is the recognized leader in global, integrated and customized communication infrastructure solutions to enable the key business processes of its customers.

 

As Senior IP configuration Engineer

 

Responsibilities:

·    Responsible for the error-free and on-time IP change management and configuration of new routers on MPLS/VPN Network.

·    VPN design validation, Configuration of all services, End-to-end testing and Acceptance Testing. MPLS and BGP Configuration for the PE and CE.

·    Configuring and testing routers for changes like CE remeshings, chassis swaps, IOS upgrades, PVC additions/modification, VRF addition/updates, Routing changes, Module install/swap, CoS provisioning, ISDN backup provisioning, policy routing, load balancing, traffic shaping, service migrations (Layer2 VPN to IPVPN, Frame relay to ATM), Internet access, Mission critical sites, etc.

·    Performing IOS upgrades on CE routers as per Equant standards. Configuring protocols and features like EIGRP, OSPF, BGP, Frame relay, ATM, Access lists, Prefix list, route maps, Class of service, Traffic shaping, SAA, IP accounting, NAT, controllers, DDR, VoIP, HSRP, AAA, SNMP, etc.

·    Implementation of new site in MPLS VPN. Preparing & implementing config for new sites.

·    Configuring managed LAN (VTP, VLAN, RSTP)

·    Validate the detailed technical design of complex VPN solutions.

·    Point of contact for all complex technical issues like Mission Critical Sites configuration, Sub-VPNs configurations etc faced during customer VPN Lifecycle..

·    Serving as a Tech lead by providing guidance to team members on various work related technologies and processes. Conducting knowledge sharing sessions with the team.

 

 

 

v       Mahindra British Telecom (MBT), Mumbai                                          March 2004 till July 2005

 

As Network Analyst

 

Responsibilities

·    Identifying and correcting network data inconsistencies and configuration faults across the provisioning tools and the live network on layer 2 & 3. This involves extracting the customer network related data from service management & provisioning tools and comparing with the data obtained from live network for any inconsistencies.

·    Making Root cause analysis reports for the discrepancies in the network and working out a solution for the same. Liaising with customer service manager for customer approval and implementing the same.

·    For services not migrated to the new standard, creating migration plan and feeding the tools and service delivery chain with appropriate details. Coordinating with Customer Service Manager for effecting the migration.

·    Performing data cleansing for customer network, identifying unused resources and getting them ceased from the network. Also feeding the tools with services, which are currently under use but are not reported in the system.

·    Ensuring the Bandwidth utilization, CoS service reports (using SAA) are being generated correctly for each customer router.

·    Leading small teams to accomplish the above tasks.

 

 

v       GTL Limited, Mumbai                                                                                     Aug 2001 till Feb 2004

 

Enterprise Services division of GTL Ltd, provides Frame-Relay, Internet Bandwidth, VoIP, network security, IDC services, as well diversified network solutions to corporate clients in India and overseas

 

As Network Engineer

 

Responsibilities:

·    Setting up and maintaining Frame Relay VPN’s, IP VPN’s and Internet Bandwidth connections for Corporate Clients.

·    Daily network Monitoring and troubleshooting and management of the Internet Data Center.

·    Analyze, identify and resolve network hardware, circuit and transmission logic problems (from Layer 1 to Layer 3).

·    Traffic monitoring and Report generation as and when needed.

·    Managing the helpdesk for telephony support to FRVPN, IPVPN, Internet Bandwidth and messaging clients (SMTP, POP3 and X.400 clients).

·    Providing support to Pre-sales and marketing people in providing solutions to prospective clients as and when needed.

 

 

 

v       Bachelor of Engineering (Electronics & Telecommunications), from Mumbai University

 

 

 

Ø Certifications

o         Cisco - CCIE Service Provider, CCNP, CCIP & CCNA

o         Juniper Certifications - JNCIA

o         Tata Group Essentials of Management Program – Certified by Tata Management Training Center

 

Ø Trainings

o         Technical

§          Cisco Metro Ethernet Switching Deployment Boot Camp

§          Cisco CRS Training

§          Cisco BGP + MPLS, Multicast, QoS, MPLS Traffic Engineering

§          Juniper Advanced Training – AJNR/CJNR-M/AVPN/CoS

§          Force 10 E series training

§          Unix, Perl & TCL scripting

o         Soft Skills

§          Leadership Essentials

§          Corporate Etiquette and Communication in a Cross Cultural Environment

§          Internal Customer Centricity

§          Interpersonal Effectiveness

§          Time Management

§          Effective negotiation skills

§          Problem Solving & Analytical Skills

§          Win-Win way

o         Organizational

§          Tata Business Excellence Model (TBEM)

§          Tata Code of Conduct

§          Corporate Security

§          Antitrust & fair competition

§          Global Anti-Corruption/Bribery

§          Quality Awareness Training

 

 

 

Date of birth:                             18-May-1979

Gender:                                           Male

Marital Status:                            Married

Languages known:                             English and Hindi

Address:               13842, Jefferson Park Drive, Apt#12107, Herndon, Virginia, 20171

Nationality:              Indian

Current Work Authorization              L1B work visa